When something is wrong
Safety first. Protect the home. Then make the record.
These are starting actions, not a remote diagnosis. If there is immediate danger, leave the area and use emergency services, the appropriate utility, or a qualified professional for the situation.
Water is entering the home
First: Protect people first. If it is safe and you know the correct control, stop the local fixture or main water supply for a plumbing leak. Keep away from energized equipment and sagging ceilings.
Once safe: Note the first observed time, weather or activity, exact location, water path, shutoff action, photographs from a safe place, and emergency work performed.
You smell gas or an alarm sounds
First: Leave the area and follow the utility, fire department, alarm manufacturer, or emergency-service instructions that apply. Do not stay inside to investigate or operate switches.
Once safe: The record comes after people are safe. Keep the time, alarm or odor location, utility or emergency contact, findings supplied, and work performed.
Something electrical is hot, arcing, or smoking
First: Do not touch damaged equipment or open a panel. Move people away, call emergency services when there is fire or immediate danger, and use a qualified electrician or utility for the system involved.
Once safe: Keep the affected circuit or area if known, what was operating, observable signs, protective device action, and the professional finding and repair.
Heating or cooling stopped
First: Check simple user controls, an obviously dirty filter, and whether the home has lost power. Do not repeatedly reset a breaker, bypass a safety, open equipment, handle refrigerant, or work on gas components.
Once safe: Write down equipment, indoor and outdoor conditions, thermostat display, sounds, odors, water, error codes, recent service, and what changed before the failure.
A storm may have damaged the property
First: Stay away from downed lines, unstable trees, flooded electrical areas, damaged structures, and unsafe roofs. Use safe temporary protection and qualified help where needed.
Once safe: Separate the storm date, weather source, homeowner observations, each inspection, temporary work, proposals, insurer documents, and completed repairs.
An appliance or fixture is leaking
First: Stop using it. If safe and familiar, shut off the appliance or fixture supply and protect the surrounding area. Water near power, fuel, or a concealed space changes the urgency.
Once safe: Keep the model and serial number, leak location, operating state, shutoff action, affected materials, service diagnosis, part number, and repair result.